Frequently Asked Questions

  • At the heart of our approach lies transparency. We scoured numerous factories in search of the right partners and built a supply chain that ensures we deliver the best quality and value to you. To achieve this, we cast our net wider and avoid restricting ourselves to a single location. We manufacture, source components, and services from trusted partners in Hong Kong, Japan, and Switzerland. Our manufacturers produce components based on our O.E.M. drawings, exclusively for us, and they also produce for top tier horology brands.

    In today's world, the cost of labour is often closely tied to the location where a product is manufactured. However, what truly matters is the expertise, machinery, craftsmanship, and attention to detail that go into making a high-quality product, qualities that are only found among a select few manufacturers worldwide. With the right combination of skills and knowledge, it's even possible to create exceptional products on the moon. Whether if it is feasible - we will leave that to your imagination.

  • We source and customize our components before sending them to our partnered assembler in Switzerland for meticulous assembly and quality control. After this, the watches are shipped to our Sydney location for stocktaking, and when an order is placed, the watch undergoes a final quality inspection before being dispatched worldwide.

    Unlike many start-ups, we do not rely on external design consultants or main contractors to coordinate our supply chain. Instead, we have carefully curated a group of high-quality manufacturers and have full control over our product design, from 3D modelling and renders to animations and shop drawings. This enables us to oversee every aspect of the process, from start to finish, and we take great pride in our attention to detail at every step.

  • Our watches are exclusively available on our website and through our authorized partners, who will be acknowledged on our website. Please be advised that any entity claiming to be our agent or distributor is not legitimate.

  • We are based in the heart of Sydney, Australia. We ship to over 220 countries around the globe. You can reach us through our social media page or by email.

Origin

Price

  • For orders placed on our website, all products are priced in Australian Dollars (AUD). If you are paying from a different currency, you may be charged a conversion fee from your payment provider.

  • For customers within Australia
    10% GST will be added on top of the checkout price. No import duties is required.

    For customers outside of Australia
    Please note that our checkout prices do not include any applicable import taxes and duties, which are the responsibility of the customer. These fees will be billed separately by our logistics partner, DHL Express, and will need to be paid online before the delivery of your watch. DHL Express will contact you via email or SMS when your watch arrives at your country's customs. We dispatch our products from Sydney, Australia to your location.

    Please note that local taxes and duties may vary depending on your country. We have provided the following information as a guide to give you an idea of the additional costs you may incur. However, please be aware that these figures are subject to change, and we cannot be held responsible for any inaccuracies.

    HK: Tax free
    Japan: ~10% VAT
    Qatar: ~5% Tax & duties
    Singapore: ~7%
    Switzerland: ~7.7% VAT
    UAE: ~10% Tax & duties
    USA: Tax free (<800$)

    Countries outside of the list, please check on this website as a guide.

    If the customer refuses to pay the required taxes and duties upon receiving the product, it will be returned to us by our logistics partner. In this case, the customer will receive a refund, with the shipment fee (to and from us) deducted from the total amount.

Warranty

  • All our watches come with a 24 months / 2 years warranty against manufacture defects from the date of delivery.

  • The warranty covers material and manufacturing defects existing at the time of delivery of your purchased watch.

    For additional info and coverage scope, please refer to our warranty page.

  • • normal wear and tear and aging (e.g., scratched crystal; alteration of the colour and/or material of metallic or non-metallic straps and chains, such as leather, textile, rubber; peeling of the plating);

    • loss, theft, or any damage on any part of the watch resulting from abnormal / abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc.), incorrect use of the watch and non-observance of the use directions provided by MANCHERONT;

    • indirect or consequential damages of any kind resulting from e.g., the use, the non-functioning, the defects, or the inaccuracy of the Mancheront watch;

    • the Mancheront watch handled by non-authorized persons (e.g., for services or repairs) or which has been altered in its original condition beyond MANCHERONT’s control;

    • Any further claim against MANCHERONT e.g., for damages additional to the above-described warranty is expressly excluded, except mandatory statutory rights the purchaser may have against the manufacturer.

    For additional info and coverage scope, please refer to our warranty page.

Miscellaneous

  • A wound spring powers a mechanical watch by unwinding within a barrel. This unwinding motion drives a series of wheels, regulated by the escapement consisting of the escape wheel, pallets, and balance.

    The balance's oscillation moves the pallets, releasing the escape wheel teeth incrementally, maintaining balance oscillation. The escape wheel's rotation triggers a sequence of other wheels, one of which moves the watch's hands.

  • A pulsometer watch, also known as a pulsation scale watch, features a specialized scale on its dial or bezel for measuring an individual's heart rate or pulse. This scale indicates a specific number of pulse beats per minute (BPM) and is used primarily by medical professionals. To use a pulsometer watch, one initiates a timer, counts a set number of heartbeats, and then stops the timer.

    The scale on the watch then displays the patient's heart rate in BPM. This feature serves as a valuable tool for healthcare providers, allowing them to quickly and conveniently assess a patient's pulse without requiring additional timing devices. Pulsometer watches are specialized timepieces designed for medical purposes, making them relatively rare compared to conventional watches.

  • Mechanical movements are powered by the wearer's manual winding whereas automatic movements harness the power of motion to wind the watch automatically.

  • The water resistance of our watches is a crucial feature that we take seriously. Our watches are built to withstand water pressure up to 100m / ~328ft (10 ATM), ensuring that they can handle a variety of water-related activities. To provide some context, the typical PADI Open Water Diver license permits diving up to a depth of 18m / 60 ft. Our watches are water-resistant up to 5 times that depth, providing a reliable and durable option for those who enjoy water sports and activities.

  • At the moment, we don't have these extras available for purchase, except for special collaborations or partnerships that require a certain minimum order quantity. However, if you have any ideas or suggestions, please don't hesitate to get in touch with us by emailing hello@mancheront.com. We're always open to new opportunities and happy to discuss them in detail.

  • If you have any questions that are not addressed here, please do not hesitate to contact us. You can reach us by email at hello@mancheront.com and we will be more than happy to assist you.